Your privacy matters. This page explains how FreshSpin Laundry collects, uses, and protects your personal information.
Information We Collect#
When you use our services or contact us, we may collect:
- Name — to identify your laundry order
- Phone number — for WhatsApp communication and order updates
- Location — for pickup and delivery within Kahawa Wendani
- Laundry preferences — detergent, fabric care, and folding instructions
How We Use Your Information#
Your information is used solely to:
- Process and fulfill your laundry orders
- Communicate order status and delivery updates via WhatsApp
- Notify you of promotions and loyalty rewards (only if you opt in)
- Improve our services based on customer feedback
Data Sharing#
We do not sell, rent, or share your personal information with third parties. Your data stays with FreshSpin Laundry and is used exclusively for service delivery.
Data Storage & Security#
- Your contact information is stored securely on our internal systems
- We do not store payment card information — all payments are handled in person or via M-Pesa
- We retain your data only as long as necessary to provide our services
Your Rights#
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data at any time
To exercise any of these rights, contact us via WhatsApp at +254 788 957 996 or email at freshspinlaundry2@gmail.com.
Changes to This Policy#
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.
Effective date: February 17, 2026